Magento Maintenance
Made Simple

Your Magento store deserves expert care. From security checks to speed optimization and version upgrades, we keep your website secure, stable, and performing at its best.

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Our Magento Support &
Maintenance Services

Our expert Magento services provide support and maintenance for all aspects of your Magento store, from version updates to theme updates, extension updates, security maintenance, performance support, site audit and more.

Magento Version Updates

At GMI, we offer expert Magento version upgrade services to ensure your store benefits from the latest enhancements in security, performance, and functionality. With the recent Magento 2.4.8 release introducing support for modern server environments, performance-boosting libraries, and enhanced GraphQL capabilities, there’s never been a better time to upgrade. Whether you are moving from Magento 1 or upgrading within Magento 2, our experienced developers make the transition effortless.

Magento 2 Extension Configuration

Add new features or fine-tune existing ones with GMI’s Magento 2 maintenance services designed to minimize risk and prevent downtime. We conduct detailed compatibility checks, address conflicts, and test every integration to ensure seamless performance. By aligning extensions with your workflows and optimizing them for stability and speed, we help you achieve powerful functionality without compromising your store’s user experience.

Magento 2 Performance Support

Ensure your Magento store is fast, responsive, and conversion-ready with GMI’s Magento 2 maintenance services for performance support. Our team dives deep into site speed audits and technical diagnostics to uncover what’s slowing your store down. From optimizing server response times and images to streamlining code and reducing load times across all devices, we refine every element for peak performance. By ensuring that our maintenance process runs seamlessly in the background, your sales and customer experience stay uninterrupted while we handle the heavy lifting behind the scenes.

Security Patches Installation

Save valuable time and resources while ensuring your Magento site remains secure, stable, and search engine friendly. At GMI, we take a proactive approach to safeguarding your Magento store with timely security patch installations. Our expert team identifies and addresses vulnerabilities that could expose your ecommerce site to data breaches, malware injections, or downtime. By keeping your store up to date with the latest Adobe Commerce patches, we help protect sensitive customer data, maintain compliance with regulations like GDPR and PCI DSS, and preserve your store’s reputation.

Extension Updates

Keep your Magento store secure, stable, and feature-rich with GMI’s expert extension update service. Whether it’s a custom module or a third-party add-on, we ensure every extension is updated safely and thoroughly tested for compatibility with your current Magento setup. Our proactive QA process identifies potential conflicts and resolves them before they affect your live store, ensuring smooth operation and ongoing performance.

Magento 2 Bug Fixes

Unresolved bugs can quietly drain revenue, frustrate users, and leave your store vulnerable to security threats. GMI’s Magento 2 bug fixes service offers on-demand troubleshooting and resolution of technical issues. From fixing glitches that disrupt the customer journey to addressing security vulnerabilities, our Magento experts take a proactive, detail-driven approach to keep your store compliant, fast, and reliable.

Security Maintenance

At GMI, our Magento Security Maintenance service delivers continuous protection by identifying and eliminating vulnerabilities before they become threats. Our developers perform regular security patch audits, in-depth code reviews, and system checks to harden your store’s defenses against cyberattacks. From protecting sensitive customer data to safeguarding your business operations, our Magento store maintenance services ensure your site remains safe, compliant, and resilient.

Site Health Check

Our Magento website audit provides deep insights into your store’s code integrity, performance, and structural stability. We analyze your site against Magento’s 7-point coding standards to identify bottlenecks, outdated practices, and potential failure points. From backend performance to front-end user experience, we help ensure your store is optimized, and safe from the risks of slowdowns, crashes, or costly outages.

Magento Themes Updation

Ensuring your Magento store reflects the aesthetics of latest trends is often critical for best user experience. Our Magento theme upgrade service is an ideal solution when your Magento 1 or Magento 2 store requires a theme upgrade. Our Magento developers perform a comprehensive analysis of themes to ensure compatibility and eliminate any potential functional issues that store owners may encounter following Magento upgrades.

Why Magento Maintenance is Crucial for Your Ecommerce Success

For any eCommerce business, high performance and strong security are essential. Without consistent Magento website maintenance, your store becomes vulnerable to bugs, security breaches, and slowdowns that can directly impact sales and user trust.

Keep your magento store secure

Unmaintained websites are easy targets for cyber-attacks, data breaches, and malware. Regular Magento maintenance ensures that your site receives timely security patches and updates, protecting both your business and your customers.

Improve site speed and performance

Slow load times drive users away. With ongoing performance checks and optimizations, Magento maintenance services help your store run faster and smoother, delivering a seamless shopping experience across devices.

Ensure compatibility and system stability

As technologies evolve, compatibility issues can arise between your Magento store and third-party tools, extensions, or payment gateways. Maintenance keeps all components functioning in sync and helps avoid downtime or feature failures.

Avoid SEO drop-offs

Search engines favor well-maintained, fast-loading, and secure websites. Neglecting Magento updates can hurt your SEO rankings, visibility, and organic traffic. Regular maintenance ensures your site is technically sound and search-engine friendly.

Scale without setbacks

As your business grows, you will need to add new products, expand to new markets, or customer bases. A well-maintained and updated Magento site is equipped for seamless scalability, with no compromise on performance.

Prevent revenue loss

From broken checkout flows to login issues, even minor bugs can lead to major losses in sales. Timely bug fixes and real-time monitoring help ensure your store stays functional, reliable, and conversion-friendly.

Stay up-to-date with Magento upgrades

Magento releases regular updates with improved features, enhanced security, and better performance. Whether it’s a version upgrade to Magento 2 or fine-tuning existing extensions, our maintenance support keeps your store aligned with the latest standards.

Enhance the shopping experience

Professional Magento store maintenance services ensure faster page loads, intuitive navigation, and seamless transactions. This directly translates to happier customers, lower bounce rates, and better retention.

Streamline operations

Maintenance helps you eliminate inefficiencies, reduce manual work, and keep integrations like ERP and CRM systems running smoothly. This not only improves backend performance but also lowers long-term operational costs.

Who Can Benefit from Our
Magento Support Services

From fast-growing ecommerce brands to complex B2B enterprises, Magento powers a wide variety of businesses. Our support services are designed to meet the unique technical, operational, and compliance needs of businesses across industries.

1. Ecommerce Stores
Whether you’re running a single storefront or a complex omnichannel Magento setup, we help you stay fast, functional, and conversion-ready. We support eCommerce businesses with:

Full-stack performance optimization (frontend and backend)Seamless checkout workflows
Integration with payment gateways, CRMs, ERPs, and third-party tools
Load testing and traffic readiness for promotions and seasonal spikes
Automated data syncing across sales channels
Ongoing inventory and catalog management

2. B2B Companies

Magento is built to handle the complexity of B2B commerce. Our expert Magento maintenance services support B2B businesses with:

Multi-site, multi-language, and multi-currency capabilities
Seamless integration with ERPs, procurement systems, and CRMs
Streamlined catalog management for large product datasets
Customized pricing and dynamic discount structures
Bulk ordering via SKU or CSV uploads
Role-based access control and multi-step approval workflows
Complex customer segmentation and tiered access
Flexible credit and installment payment methods

3. Magento Enterprise (Adobe Commerce) Users

For Adobe Commerce users, we offer enterprise-grade Magento support with proactive monitoring, performance optimization, and fast issue resolution. Our services include:

24/7 SLA-driven support
Dedicated Magento-certified developers
High-level debugging and performance tuning
Compliance audits (e.g., GDPR, PCI-DSS)
Security patch management and infrastructure reviews

4. Electronics & Tech Companies

Magento’s flexibility makes it ideal for the fast-paced electronics industry, where frequent product updates, accessories, and configuration options are the norm. We help electronics and tech brands with:

Managing complex SKUs and configurable product attributes
Handling large inventories with rapid update cycles
Implementing bundled product logic and cross-sells
Integrating with fulfillment providers, POS systems, and product feeds
Enhancing site speed and mobile performance
Ensuring secure checkout and PCI-compliant transactions

5. Pharma, Health & Biotech

Pharmaceutical and health businesses operate under strict regulatory requirements, and Magento provides the flexibility to stay compliant while selling online. We support these industries with:

Complex catalog setups for health products, supplements, or prescriptions
B2B and B2C hybrid commerce functionality
Subscription-based product replenishment
Multi-region and multilingual support
Compliance with HIPAA, GDPR, FDA, and other standards
Secure payment and customer data handling

6. Commerce-driven Hospitality Businesses

For hotels, resorts, and other hospitality businesses, Magento stores can ensure smooth operation and improve the guest experience. We help these businesses:

Sell packages, bookings, or branded merchandise
Integration with booking engines and reservation platforms
Inventory and catalog management for experiences or products
Dynamic pricing and seasonal promotion setup
Localization for global customer reach
Optimized UX across mobile and desktop

Our Magento Maintenance and
Support Services Process

At Global Media Insight, we follow a structured and transparent approach to Magento maintenance and support, designed to reduce uncertainties, keep you in the loop, and deliver timely, high-quality solutions. Our process ensures efficiency from start to finish.

1. Initial Consultation & Access Audit

We begin with a quick consultation to understand your store’s current status, business needs, and any pressing issues. Once aligned, we perform a preliminary audit of your Magento setup, server environment, and access credentials to ensure everything’s in place for smooth support.

2. Issue Identification or Scope Definition

Issue Identification or Scope Definition Depending on your requirement, we break down the tasks and define a clear scope of work. Our experts analyze the issue thoroughly and determine the best technical approach to solve it efficiently.

3. Time, Effort & Budget Estimation

We share a realistic estimate of the timeline and cost involved, based on the complexity of the task. You’ll know exactly what to expect before we begin.

4. Execution & Ongoing Maintenance

Once approved, our certified Magento developers get to work. Whether it’s applying security patches, resolving bugs, or enhancing performance, all work is done in a staging environment to avoid disrupting your live store. For long-term clients, we provide continuous maintenance, proactive monitoring, and regular updates.

5. Testing & Quality Assurance

Before anything goes live, our QA team conducts rigorous testing on staging. From frontend responsiveness to backend stability, we make sure every change works flawlessly across devices and browsers.

6. Client Review & Deployment

We share the test results and updated store with you for review. Once approved, the changes are pushed to the live site. We continue to monitor performance and remain available for immediate post-deployment support.

7. Ongoing Support & Optimization

Our relationship doesn’t end at deployment. We stay by your side with ongoing support plans. Our continuous support includes regular checkups, security audits, performance tuning, and optimization to keep your Magento store in top shape.

Why Choose GMI for Magento Maintenance and Support Services?

At GMI, we focus on understanding your business goals and delivering Magento solutions that drive real growth and ROI.

Over two decades of experience

With 25 years of hands-on experience in web development, GMI has been at the forefront of ecommerce development in the UAE and the Middle East.

Certified Magento experts

Our team includes certified Magento professionals who know the platform inside out from Magento 1 to the latest Magento 2 version.

Multi-industry expertise

We have built and scaled online stores for businesses across industries, helping startups and leading brands grow in diverse markets using Magento.

Full-scale Magento development and customization

Whether you’re starting from scratch or revamping an existing store, we offer complete Magento development, from custom design to tailored feature integrations.

Seamless integration with ERPs, CRMs and payment gateways

We integrate Magento with all essential business tools and third-party systems to streamline your operations.

Proactive security and threat monitoring

We implement regular security patches and monitor your Magento store for vulnerabilities so that your business and customer data stay protected.

Performance optimization for speed and scalability

We fine-tune every element of your Magento site to ensure fast loading speeds, smooth functionality, and readiness for future growth.

Quality testing at every stage

Our ongoing QA and testing processes catch issues before they reach your users, ensuring consistent performance and reliability.

24/7 technical support from our Dubai-based team

We provide round-the-clock support and immediate assistance from our expert team based right here in Dubai.

Also
seen on

Performance You Can Trust

Years of
Experience

Clients

Magento
Developers

Global
Locations

Brand
Likes

Trusted by over 1000+ companies around the world

Developed multi-brand FMCG website with rich content and recipes.

Presented brand vision through visual storytelling.

Enhanced site functionality with dynamic search and key information, ensuring smooth operation of airline’s official website.

Showcased company strengths with striking visuals and clear messaging.

Improved user interaction with helpful tools and social features.

Designed engaging interface with layered visuals and responsive elements.

Developed thematic design with interactive visuals and easy connection forms.

Added dynamic visuals and interactive elements reflecting brand style.

Incorporated videos, interactive pop-ups, and user-friendly forms.

What Our Client Says

Since partnering with GMI for our Magento maintenance, we’ve experienced zero downtime and faster load speeds. Their expert team handles updates, security patches, and performance checks seamlessly. It feels like we have an in-house Magento team without the overhead.
— Rohit Menon

We struggled with slow load times and frequent bugs until Global Media Insight took over our Magento site’s maintenance. Their attention to detail and commitment to uptime have been impressive. Our sales have increased thanks to a faster, more reliable website.
— Michael D’Souza

Partnering with GMI for Magento maintenance was the best decision we made. Their team is proactive, quick to resolve issues, and ensures our store runs smoothly 24/7. We’ve seen a significant improvement in performance and user experience since we started working with them.
— Priya Sharma

GMI has worked on SEO and website maintenance for many years. Proactive team. Deliver good SEO results. Prompt in website maintenance.
— Blue Rhine Industries

Faq

Magento maintenance support is essential for keeping your online store secure, stable, and high-performing. Regular support ensures your website stays protected with the latest security patches, bug fixes, and compliance updates, preventing costly breaches or data loss. It also keeps all extensions and integrations compatible with each other and the core platform, reducing errors and downtime. With expert maintenance, your store remains optimized for speed and SEO, scales effectively with traffic surges, and delivers a seamless user experience.

For regular Magento website maintenance, make sure to:

Review code integrity to ensure clean, unaltered core files Detect and fix JavaScript console errors across all key customer journey pages Perform regular usability audits to enhance user experience Conduct frequent security checks to safeguard against vulnerabilities Update product content and images to keep your store fresh and engaging

The frequency of Magento store maintenance depends on the complexity and customization level of your website. For heavily customized themes or complex store structures, more frequent maintenance is recommended, potentially monthly or even biweekly. For simpler setups, a quarterly review might suffice. Ideally, regular checks should include performance audits, security patching, and content updates to ensure everything runs smoothly and securely.

Yes, we support both Magento Open Source and Adobe Commerce (formerly Magento Enterprise). Whether you’re using the free community edition or the advanced enterprise-level platform, our team is equipped to provide tailored support, maintenance, and optimization services. We understand the unique requirements and features of each version, from custom extension compatibility to advanced performance tuning and security compliance. Regardless of the edition you use, we ensure your store runs efficiently, securely, and at peak performance.

Magento maintenance costs can vary depending on the level of support, complexity of your store, and the specific services you need. From basic maintenance tasks like patch installations and performance checks to more advanced services like custom development and 24/7 monitoring, each plan comes with its own set of features and pricing. To get an accurate estimate tailored to your store’s needs, feel free to contact us. We will help you choose the plan that fits best.

Yes, we do. Magento upgrades are a key part of our support services to ensure your store runs on the latest, most secure, and high-performing version of the platform. Our team manages version upgrades, extension compatibility, data integrity, and post-upgrade testing. Whether you’re moving from Magento 2.3 to 2.4 or upgrading within minor versions, we take care of all aspects to keep your store secure, stable, and ready to scale.

Yes, absolutely. You don’t need to be an existing GMI customer to benefit from our Magento support services. Whether your site was built in-house or by another agency, our Magento experts can step in to audit, maintain, optimize, and support your store. We begin by understanding your current setup and challenges, then tailor a support plan that fits your store’s unique needs, no matter who built it.