Shopify Maintenance
and Support Services
Multiply your ecommerce revenue with better customer acquisition, an improved purchase flow, and a bug-free Shopify store. Our expert Shopify maintenance and support services keep your store secure, accessible, and flawlessly functioning 24×7.
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Shopify Expert
Shopify Support and Maintenance Services
We Provide
At GMI, we provide Shopify support and maintenance services to improve the aesthetics, functionality, and shopping experience of your Shopify store. Our services protect your Shopify site from bugs, security threats, and performance issues.
Speed and Performance Optimization
Our Shopify experts understand how crucial loading time and speed are for ecommerce conversions. We use techniques like image compression, code optimization, and content delivery networks to improve your store’s speed and performance. This service enhances overall performance, improves customer satisfaction, and reduces bounce rates.
Shopify Theme and Plugin Updates
Shopify releases regular updates to improve its features and capabilities. Our Shopify support and maintenance team tracks these updates and keeps your plugins and themes updated to ensure compatibility and optimal performance. Regular updates also ensure top-notch security and enhanced functionality for your store.
Shopify App Management
To extend the functionality of a Shopify store, Shopify offers thousands of apps across categories like marketing, shipping, sales analytics, and customer support. We provide end-to-end Shopify app management services such as installation, integration, updates, and fixes. Our team optimizes app performance and ensures seamless collaboration with third-party apps.
Shopify Security Monitoring
Given the sensitive nature of customer and business data, our website support and maintenance services include dedicated Shopify security monitoring. We monitor your store to identify vulnerabilities and take proactive measures in case of threats. Our security protocols include firewalls, SSL certificates, and malware scans.
Shopify Backup and Restore
Unexpected issues like hardware failures or server errors can cause data loss. Our support and maintenance services include regular data backup of your Shopify store for quick recovery in case of emergency. Our automated system schedules regular backups and securely stores all order, customer, and product data.
Bug Fixes and Error Resolution
Timely bug fixes and error resolution play a key role in the operations of ecommerce stores. Our Shopify experts take quick action in case of bugs, errors, or technical problems to minimize downtime and stabilize website operations. With real-time support, we ensure the customer experience remains uninterrupted.
Shopify Migration and Upgrades
Whether migrating between Shopify themes or from another platform to Shopify, our experts provide complete support. We ensure error-free and smooth migration with proper data transfer - including products, customers, and orders. Our support also extends to app migrations to maintain the functionality of installed apps.
Ongoing Store Monitoring
In ecommerce, even a small error can lead to significant loss of sales. To prevent this, our team continuously monitors your Shopify store to detect issues before they affect your operations. We track key elements such as checkout flow, broken links, load times, and downtime. With proactive alerts and immediate action, we ensure your store remains fully functional at all times.
Store Audit and Reporting
Our Shopify experts perform systematic audits of your store at regular intervals as well as after major updates. We review the code, check site speed, analyze user experience, and evaluate search engine performance. After each audit, we share a comprehensive report with our observations and recommendations.
Shopify Content Update
For ecommerce stores, an important ongoing activity is updating fresh content and removing outdated information. We support you with content updates and management to ensure your Shopify store reflects the latest product inventory. Our team also optimizes product descriptions and images for better user experience and improved search rankings.
Why Choose GMI for Shopify Maintenance Services
Our Shopify experts at GMI offer the perfect blend of technical expertise, reliable experience, and trustworthy services.
Certified Shopify Experts
Our Shopify team is composed of certified developers who specialize in app development, integration, testing, and troubleshooting. With expert support, we provide high-quality assistance that elevates your digital presence.
Years of Experience
GMI has been delivering ecommerce solutions in Dubai and the UAE since 2001. With more than 25 years in the industry, we bring quality insights and unmatched experience to help your business uncover new growth opportunities.
Scalable Solutions
We have the team and expertise to support your business’s scalability. Whether your business requires custom app development or app upgrades, we help you grow by managing all the technical aspects.
Responsive Support Team
Our dedicated team provides quick and reliable support whenever you need it. We offer 24×7 assistance and help you with any Shopify-related concerns.
Affordable Services
Our Shopify support and maintenance services are competitively priced and designed to suit different budgets. You can choose tailored packages based on your business needs.
Proven Track Record
We have worked with leading MNCs and SMEs across the UAE and built successful ecommerce solutions for various industries. Our excellence and dedication have consistently been appreciated by our clients.
Why Shopify Support and Maintenance
Services is Essential
Keeping your Shopify store healthy is essential for smooth operations, secure transactions, and consistent sales. Regular support and maintenance ensure your store works the way it should, every day.
Better Shopping Experience
Regular maintenance prevents downtime, errors, and performance issues, ensuring a smoother shopping experience. This builds customer trust and loyalty, leading to higher retention and repeat purchases.
Improves Sales
When your site functions smoothly, it reduces bounce rates and cart abandonment. This increases the likelihood of customers completing their purchases, boosting sales and revenue.
Enhances Security
Continuous security checks eliminate vulnerabilities and protect your store from malware attacks, hacking attempts, and data breaches. This strengthens customer trust and credibility.
Strengthens SEO
Search engines prefer well-maintained and technically sound websites. Regular maintenance keeps your store SEO-friendly and boosts search rankings, improving overall visibility.
Smooth Operations
Regular updates and maintenance ensure that your store runs efficiently and without compatibility issues. This reduces user frustration, enhances the experience, and supports purchases.
Reliable Backups
Proper support and maintenance safeguard your data through frequent backups. In case of shutdowns or unexpected issues, quick recovery is possible, and all customer, order, and product data can be restored.
Our Shopify Maintenance Process
To ensure smooth operation and consistent performance of your Shopify store, we follow a tailored Shopify support and maintenance process for every client.
Initial Assessment
We evaluate your Shopify store to understand its current setup and identify areas for improvement. This initial assessment helps us outline a clear strategy for your store’s support and maintenance services.
Implementation and Setup
Based on the needs of your store, we create a support plan and implement it with your approval. We set up the required configurations and execute the updates and optimizations for best performance.
Regular Monitoring and Maintenance
We actively monitor your store for performance or security issues and take proactive measures to eliminate potential threats. Routine maintenance is carried out to ensure uninterrupted operations.
Reporting
Our Shopify experts share a detailed report that includes all maintenance activities and their results, as outlined in your selected package. The report highlights improvements and recommendations for future enhancements.
Performance You Can Trust
+
Years of
Experience
+
Happy
Clients
+
Projects
Completed
+
Team
Trusted by over 1000+ companies around the world
Developed multi-brand FMCG website with rich content and recipes.
Presented brand vision through visual storytelling.
Enhanced site functionality with dynamic search and key information, ensuring smooth operation of airline’s official website.
Showcased company strengths with striking visuals and clear messaging.
Improved user interaction with helpful tools and social features.
Designed engaging interface with layered visuals and responsive elements.
Developed thematic design with interactive visuals and easy connection forms.
Added dynamic visuals and interactive elements reflecting brand style.
Incorporated videos, interactive pop-ups, and user-friendly forms.
FAQ
Yes. All websites, including those built on Shopify, require regular maintenance to perform at their best. Proper maintenance ensures fast loading speed, strong security, the latest updates, and error-free operations. It also prevents performance or server issues, improves the shopping experience, and increases store revenue.
Our Shopify maintenance and support services include activities designed to keep your store performing at its best.
- Speed and Performance Optimization
- Shopify Theme and Plugin Updates
- Shopify App Management
- Shopify Security Monitoring
- Shopify Backup and Restore
- Bug Fixes and Error Resolution
- Shopify Migration and Upgrades
- Ongoing Store Monitoring
- Store Audit and Reporting
- Shopify Content Update
The frequency of store maintenance greatly depends upon the store size and the volume of transactions. For most Shopify stores, maintenance at least once a month is ideal. Stores with higher traffic or larger catalogues may require weekly or biweekly maintenance to avoid downtime and performance issues.
Yes, we offer one-time technical support for urgent issues like theme errors, checkout bugs, or app conflicts. But for long-term stability and consistent store performance, we suggest a monthly plan that covers all the aspects of Shopify store and maintenance.
No. Our Shopify experts test all updates and fixes on a staging environment before applying them to the live store. Only after confirming that everything works smoothly do we proceed with live updates. This prevents performance issues on your active Shopify store.
Your store may need Shopify maintenance and support if you notice:
- Slow loading
- Checkout errors
- Broken links
- Outdated themes or apps
- Declining traffic
- Missing backups
- Low conversion rate
- Compatibility issues
Yes. Our Shopify support team is available round-the-clock to resolve any technical emergencies or downtime-related problems immediately.
Yes. We share detailed reports outlining all maintenance activities and their results, at regular intervals as outlined in the package you choose. Our report allows you to track the updates made, issues fixed, the improvements and recommendations for further improvement.
Yes. We provide dedicated maintenance and support for Shopify Plus stores, focusing on advanced customization, performance scaling, and enterprise-level security.
The cost of Shopify store maintenance depends on the size of your store, the frequency of maintenance, and the services you want to include in the maintenance. At GMI, we have a range of Shopify support and maintenance packages, suitable for different requirements and budget levels. Get in touch with our team to get the complete details and our expert recommendations.
Our Shopify maintenance team takes up all change requests related to themes, functionality, content, design, images or layout. We can also help you implement your custom requirements.
To improve the security of your Shopify store, we undertake different activities such as
- Proactive monitoring to detect any vulnerabilities
- Firewalls to block unauthorized access
- SSL certificates for encrypted data transfer
- Malware scans to remove suspicious software
Regular website maintenance improves SEO by reducing load time, fixing broken links, ensuring fresh content, and keeping the site technically sound. These factors help search engines rank your website higher.
We schedule automated backups and provide data restoration and rapid recovery support as a part of our backup and recovery services.
Yes, Shopify migration is one of our core support and maintenance services. Our experts can help you migrate your store from other platforms to Shopify without any data loss or security issues.
Looking to Keep Your Shopify Website Running Smoothly? Partner with Dubai’s Trusted Shopify Maintenance Experts Today!
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