As a business owner, you’ll have periodic changes to make on your website like adding a new product/service page, updating a new phone number, address, etc. Apart from this, you’ll have to deal with periodic software updates, security checks, server issues, downtime, etc., which require expert support. With regular maintenance everything is covered. Know more about the benefits of website maintenance here.

Our website AMC covers every aspect that helps you keep your website running, up-to-date and secure including minor updates and fixes. This includes theme and content updates, implementing new functionality requests, eCommerce integration, form creation, creation of additional web pages, security fixes, bug fixes (design and development), plugin updates, database maintenance, etc. Requests that need major changes will not be considered part of AMC and therefore will be charged separately.

Higher packages have lower per hour rates. Also, they come with so many value added features and benefits like free Health Checks.

That’s not possible at the moment. The cost of each package is calculated based on the efforts required for maintaining a single website. However, there is an option for a customised plan. Contact our team to know more about that.

Our website maintenance package is a yearly plan with no carry forward provision for unused hours. Therefore, we recommend you use them at the given timeframe. As a website maintenance company with ample experience in the industry, we know what amount of time a normal website’s annual maintenance involves and we’ve designed our packages based on that. So, we’re pretty sure there won’t be any unused hours left in your AMC package if you’re using our expertise to the full.

You’ll have to renew the package! AMC can be renewed at any time, for the same cost and our services will resume as soon as you renew your package. You can either choose the same package or upgrade to a higher package for uninterrupted services.

Yes, each AMC package has a limited amount of hours (or credits) that you can use across a year. Please check out each package for more details. The service also comes with yearly validity.

You can either call us directly and raise a request or drop us an email mentioning the maintenance support you require. Your request will be passed on to the concerned web design and development team via a project coordinator, who will do the follow up and update you on the status.

It varies depending on the scope of the request. It can take from a few hours to even more for general maintenance requests like image optimisation. But major updates that don’t fall within the scope of general maintenance will require more time and will be billed separately.

Yes, we spare no effort when it comes to safety. Apart from scheduled-backups, we take an off-site backup of your website’s files and database to rule out any possible risk of data loss before updating the requests. We can assure you that your website and database will be safe in our hands.

Yes, you can do minor content-related changes if it is a CMS. But technical things like server side assistance, e-commerce integration, etc., require the expertise of a web professional. If your website doesn’t allow you to make minor changes, we can discuss options about converting it into a CMS. But, we always recommend you seek a web professional even for minor changes to be on the safer side.

Yes, our gold and platinum packages offer free quarterly and yearly health checks for your website. See the packages for more information.

That is up to you to decide, but not necessary to avail of our website maintenance service. True that hosting with us helps you in so many ways but we offer the same level of service to every one of our clients, irrespective of their hosting preferences. Some of our clients still host their website with their preferred providers. If you’re opting for your own hosting provider, check out the hosting requirements that will be of great help to you.

Of course, yes. In fact, most of the websites that we currently manage are not developed by GMI. For agencies web maintenance may not be a profitable bet due to which they even neglect their clients after building their websites. We’ve had clients who were really disappointed with the way their previous web development companies handled their websites. We see every website as our own child regardless of whether we made it or not and give them the same level of care and attention.

Not at all. Our website AMC is not a service contract but a yearly maintenance plan to help you manage your website in the most efficient manner. If you want you can opt out of it at any time by just sending us a notification.