FAQs relating to Website Maintenance service which would help you
- Q) Why does my website need regular maintenance?
- Q) What packages do you offer in your Website Annual Maintenance Contract (AMC)?
Website maintenance is no more costly and daunting. GMI has cost-effective website maintenance packages for all businesses in Dubai. Whether you’re running a startup, an SME or an MNC or you’re managing a government organisation, you don’t have to worry about the upkeep of your website, but instead can focus all your efforts on your business.
Your website is not something that you can set and forget, it brings customers, drives sales and generates revenue for your business. So, your responsibility is to keep your website working 24 hours a day, seven days a week and 365 days a year. But, you don't have to wear the hat of a web professional for that. Leave that burden to us, we’ll do the maintenance on your behalf.
FAQs relating to Website Maintenance service which would help you
In order for your website to work as it should, maintenance is a must. From installing version updates to managing content and removing dead links, web maintenance involves a lot of time-consuming things that need timely attention and attention to detail, which if you start doing yourself can deter your focus away from your business goal. Also, it will do more harm than good, because you’re no expert.
But, when you call in a web professional like us, you can be rest assured that nothing will go wrong. With 20 years of website maintenance service experience in the UAE, we can efficiently manage your website on your behalf. Be it WordPress, Magento, or .Net, we can take care of day-to-day updates and other requests including server issues, database optimisation, SSL certificate installation, content management and much more.
Our website AMC includes a wide range of services that will help you keep your website up-to-date, secure and fully functional.
A thorough analysis is conducted to ensure that your website is performing optimally. There will be functionality checks and fixes if issues are found with inquiry forms and other aspects. Also, all dead links are removed from your website, which is imperative for SEO.
We install all necessary improvement updates from the software and plugins to ensure that your website's health is not compromised and you don't miss out on the latest features. Bug fixes are done to improve the user experience.
Our website AMC includes all types of content and design updates from changing a contact number to adding new product info. Whether it is a product page copy update request or banner image update request, we cover it all. You'll get support from our design and content team in adding, editing and updating content whenever required.
We’ll monitor site speed and fix issues hampering it. Images and database will be optimised and if necessary advanced caching plugins will be installed to improve page load time.
Timely backup of your website is taken to rule out the chances of data loss. This includes the entire site files and database. There will be off-site backup for complete peace of mind.
Our AMC is a way to secure your website from attackers. We do everything possible to offer you round the clock protection including security updates, strong password reinforcement, 404 detections, malware scan and 2-way authentication, among other methods.
We have an extraordinary digital team that can offer you some of the best website maintenance, upgradation, redesign, restructuring and re-securing services in the region. We do an honest and comprehensive assessment of current best practices and make sure that the most appropriate and cost-effective technologies, SEO strategies and design and security changes are adopted into your website.
Maintaining and cultivating your online presence, and ensuring that your customers have a clean, smooth, functioning and modern platform to interact with you and your products and services in a user-friendly environment is critical towards achieving your long term and short term business objectives.
Regular website maintenance and upgrades also help you stay ahead of the competition by enabling you to better connect with your customers by implementing SEO strategies, presenting a more intuitive storefront, and an improved user experience.
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The digital realm is a constantly evolving one, and every year brings a slew of new technologies to the market. Through regular website maintenance, you can make sure that these technologies are integrated into your online presence and that it can deliver the same seamless experience in all environments. It also helps you plug any security holes that might have popped up over time, and could be leaving your vulnerable.
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Like technologies, search engines are also constantly changing how they index content and display results, with Google itself releasing over 500 changes to its algorithm every year. Website maintenance can help you adapt your content to these new changes and improve your rankings.
What your customers consider high-tech and essential in a website is a factor that keeps changing constantly. Making sure that your website is up-to-date, with new technologies and features, ensures that you will always hold your customers' attention.
Being known as a brand that takes the time and effort to maintain, redesign and secure its website periodically says something about your efficiency as a business.
You'll find that a major chunk of your competitors will not have the foresight to maintain their online assets and update them regularly. This means that by offering your customers new and relevant technologies and services, you will always remain years ahead of the competition. We can help you out-deliver your competition. Get in touch.
As a business owner, you'll have periodic changes to make on your website like adding a new product/service page, updating a new phone number, address, etc. Apart from this, you’ll have to deal with periodic software updates, security checks, server issues, downtime, etc., which require expert support. With regular maintenance everything is covered. Know more about the benefits of website maintenance here.
We offer three types of AMC packages to suit every business requirement: Silver, Gold and Platinum. Check out the features and benefits of each here.
Our website AMC covers every aspect that helps you keep your website running, up-to-date and secure including minor updates and fixes. This includes theme and content updates, implementing new functionality requests, eCommerce integration, form creation, creation of additional web pages, security fixes, bug fixes (design and development), plugin updates, database maintenance, etc. Requests that need major changes will not be considered part of AMC and therefore will be charged separately.
Higher packages have lower per hour rates. Also, they come with so many value added features and benefits like free Health Checks.
That’s not possible at the moment. The cost of each package is calculated based on the efforts required for maintaining a single website. However, there is an option for a customised plan. Contact our team to know more about that.
Our website maintenance package is a yearly plan with no carry forward provision for unused hours. Therefore, we recommend you use them at the given timeframe. As a website maintenance company with ample experience in the industry, we know what amount of time a normal website's annual maintenance involves and we've designed our packages based on that. So, we're pretty sure there won't be any unused hours left in your AMC package if you're using our expertise to the full.
You’ll have to renew the package! AMC can be renewed at any time, for the same cost and our services will resume as soon as you renew your package. You can either choose the same package or upgrade to a higher package for uninterrupted services.
Yes, each AMC package has a limited amount of hours (or credits) that you can use across a year. Please check out each package for more details. The service also comes with yearly validity.
You can either call us directly and raise a request or drop us an email mentioning the maintenance support you require. Your request will be passed on to the concerned web design and development team via a project coordinator, who will do the follow up and update you on the status.
It varies depending on the scope of the request. It can take from a few hours to even more for general maintenance requests like image optimisation. But major updates that don't fall within the scope of general maintenance will require more time and will be billed separately.
Yes, we spare no effort when it comes to safety. Apart from scheduled-backups, we take an off-site backup of your website’s files and database to rule out any possible risk of data loss before updating the requests. We can assure you that your website and database will be safe in our hands.
Yes, you can do minor content-related changes if it is a CMS. But technical things like server side assistance, ecommerce integration, etc., require the expertise of a web professional. If your website doesn’t allow you to make minor changes, we can discuss options about converting it into a CMS. But, we always recommend you seek a web professional even for minor changes to be on the safer side.
Yes, our gold and platinum packages offer free quarterly and yearly health checks for your website. See the packages for more information.
That is up to you to decide, but not necessary to avail of our website maintenance service. True that hosting with us helps you in so many ways but we offer the same level of service to every one of our clients, irrespective of their hosting preferences. Some of our clients still host their website with their preferred providers. If you’re opting for your own hosting provider, check out the hosting requirements that will be of great help to you.
Of course, yes. In fact, most of the websites that we currently manage are not developed by GMI. For agencies web maintenance may not be a profitable bet due to which they even neglect their clients after building their websites. We've had clients who were really disappointed with the way their previous web development companies handled their websites. We see every website as our own child regardless of whether we made it or not and give them the same level of care and attention.
Not at all. Our website AMC is not a service contract but a yearly maintenance plan to help you manage your website in the most efficient manner. If you want you can opt out of it at any time by just sending us a notification.